1. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. For international customers, additional payment options may be available at checkout.

2. Can I change or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at chacraft@163.com within 24 hours. Once shipped, we cannot make changes.

3. Do you offer bulk or wholesale pricing?

Yes! If you are interested in wholesale orders, please contact us at chacraft@163.com for more information.

4. Where do you ship to?

We ship worldwide! Shipping times and costs vary depending on your location. See our [Shipping Policy] for more details.

5. How long does shipping take?

• Standard Shipping: 7-14 business days

• Expedited Shipping: 5-7 business days

• Express Shipping: 2-5 business days (available in select regions)

Please note that processing times of 1-3 business days apply before shipment.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Please allow 24-48 hours for tracking updates.

7. Will I have to pay customs duties or taxes?

For international orders, customs duties and import taxes may apply, depending on your country’s regulations. These charges are the responsibility of the buyer.

8. What is your return policy?

We accept returns within 14 days of delivery for unused and undamaged products in their original packaging. Customized or final sale items are non-refundable. See our [Return Policy] for details.

9. How do I start a return?

To initiate a return, please contact us at [your email] with your order number and reason for return. Once approved, we will provide a return shipping label.

10. When will I receive my refund?

Once we receive and inspect the returned item, your refund will be processed within 5-10 business days.

11. How should I care for my teaware?

To maintain the beauty and longevity of your teaware:

• Hand wash only; avoid dishwashers.

• Use mild soap and lukewarm water.

• Avoid sudden temperature changes to prevent cracking.

12. Are your teapots and cups handmade?

Yes! Our teaware is crafted by skilled artisans, making each piece unique.

13. Do your teaware items contain lead or harmful chemicals?

No, all our teaware is lead-free and safe for everyday use.

14. Do you offer gift wrapping or custom notes?

Yes! We offer gift packaging and personalized notes at checkout.

15. Can I customize a teapot or teacup with my own design?

We offer limited customization on select products. Contact us at for more details.